Shipping Policy

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Welcome to Mizaaj Modestwear. This Shipping Policy explains the terms and conditions related to the shipping of products purchased on our website. By placing an order, you agree to the following shipping terms:

1. Shipping Destinations

We currently offer shipping within the Europe. If your location is not within Europe, please contact our customer service at mizaaj.co@gmail.com for alternative arrangements.

2. Shipping Methods and Timeframes

2.1 Delivery Time: The estimated delivery time for your order will be provided during the checkout process. Please note that these are estimated delivery times and actual delivery times may vary due to unforeseen circumstances.

2.2 Shipping Carriers: We use ‘Royal Mail Tracked 48’ within the UK to ensure safe and timely delivery of your products.

2.3 Shipping Within Europe: We use ‘Royal Mail International Tracked & Signed’ to ensure safe and timely delivery of your products. Please allow 3-5 working days to receive your product.

2.3 Tracking Information: Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.

3. Shipping Fees

3.1 Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping cost for your order will be provided during the checkout process.

3.2 Customs and Duties: Customers are responsible for any customs duties, taxes, or additional fees that may be incurred upon delivery. Please check with your local customs office for more information.

4. Delivery Issues

4.1 Incorrect Address: It is the responsibility of the customer to provide accurate and complete shipping information. If the provided address is incorrect or incomplete, resulting in a failed delivery, additional charges may apply for re-shipping.

4.2 Lost or Stolen Packages: While we are committed to processing your orders promptly and ensuring they are dispatched on time, the actual delivery of your items is managed by Royal Mail. Once an order leaves our premises, it falls under the jurisdiction of Royal Mail’s delivery network. To reflect this, we’ve implemented a ‘Delivery Disclaimer’ during checkout. In the unlikely event of a delivery issue, we ask that customers directly contact Royal Mail to try to resolve the issue. This approach ensures that any delivery concerns are addressed as efficiently as possible, directly at the source.

5. Delays and Force Majeure

5.1 Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, natural disasters, or other events beyond our control may cause delays. We appreciate your understanding in such situations.

5.2 Force Majeure: Mizaaj Modestwear will not be liable for any failure or delay in the performance of our shipping obligations where such failure or delay results from any cause that is beyond our reasonable control.

6. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at mizaaj.co@gmail.com.

JazakAllah Khair.